As a Head of Operations , you will report to the Managing Director, have overall responsibility but not limited to; Operations Control Center (OCC), Logistics, Fleet Maintenance, Bond & Main Stores, Equipment, Ramp Operations, and Health & Safety.

In this role, you will:

Leadership & People Management

• Lead a diverse operations team, fostering an inclusive culture that promotes collaboration and open communication.
• Establish clear objectives and performance reviews while ensuring a safe and enjoyable workplace.

Project Management

• Manage large-scale projects efficiently, aligning operational plans with business strategy and adjusting for volume and labor needs.
• Drive organizational change and collaborate with stakeholders to enhance project value and operational efficiency.

Operations

• Assess seasonal impacts and implement strategic plans to protect service delivery.
• Collaborate with Heads of Departments to drive efficiencies in alignment with operating plans.
• Manage product supply to airport facilities, maintaining strong relationships with airline clients and resolving escalations.
• Forecast operational and fleet CAPEX needs for 12-18 months, developing business cases for approval.
• Maintain a 99.99% On-Time in Full (OTIF) delivery rate to airlines and airport facilities.
• Effectively manage stand changes, rotation changes, and disruptions through resource management.
• Ensure compliance with legal requirements for company vehicles and minimize fleet downtime through collaboration with local suppliers.
• Oversee all storage operations, ensuring compliance with operational standards and readiness for menu changes.
• Establish demand plans based on sales forecasts and adjust for seasonality.
• Partner with Procurement to improve supplier lead times and reduce stock holding days.
• Implement a stringent ramp auditing program with a review mechanism for operational excellence.
• Engage with regulatory bodies to showcase Alpha UAE’s performance as a safe airside operator.
• Ensure airside teams are trained in accordance with dCROM requirements.

Health & Safety

• Exceed established Safety Performance Indicators (SPIs) and maintain Leading Indicators through transparent incident reporting and thorough investigations.
• Monitor Lagging Indicators and develop Safety Improvement Plans (SIPs) in response to identified risks.
• Approve control measures and ensure Risk Assessments meet acceptable standards.
• Present AFS UAE business performance to stakeholders during monthly and quarterly reviews.

Qualifications & Experience: To be considered for the role, you must meet the below requirements

• Bachelor’s degree and 10+ years’ experience in Airline Catering experience within Operations
• 3+ years’ experience as a Senior Operations Manager or equivalent
• 3+ years’ experience within Airside / Ramp Operations